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Frequently Asked Questions

How do I find out what events are happening at the library?

See upcoming events listed on the front of our home page, check out our calendar page and also sign up for our newsletters for adult, teen and children's events:

How do I access e-materials?

Depending on your device, there are instructions to the many products offered by HPL on the Resources and Research area of the Website. Please contact the Reference Desk for help with any questions at reference@harvardpubliclibrary.org.

How do I get a library card?

Please call the library at 978-456-4114 during our open hours or email us at reference@harvardpubliclibrary.org.  An online form will be emailed to you to fill out.

Or, visit the library and fill out an application with your name, address, and telephone number. You will need to provide a picture ID and proof of current address. Applicants must be at least 5 years old and a parent or guardian must co-sign the application for children under 12 years old.

More Information

How do I contact a librarian?

Please call the library at 978-456-4114, email reference@harvardpubliclibrary.org or stop by the Reference Desk any time during our open hours.

How do I find the library hours/directions?

See Hours and Closings for all listed library hours.

See Directions for directions to the library.

How do I log into my account and/or reset my pin?

To log into your account. Choose My Account and follow the instructions. Call the library for questions or other information.

I do not know my PIN/Password. How do I reset the PIN/Password on my account?

Go to the PIN/Password reset page:

https://harvard.cwmars.org/MyAccount/EmailResetPin

To reset your password, enter your library card number or user name. Password reset instructions will be sent to the email address associated with your account. If you do not have an email address associated with your account, please contact the library for help.

For further assistance, please contact the Reference Desk at 978-456-4114 or email reference@harvardpubliclibrary.org.

 

How do I donate to the library?

Follow the instructions on the Harvard Public Library Trust page. 

Additional Questions

How do I access a computer?

Computers are available for use throughout the library and require sign-in at either the Circulation Desk or the Reference Desk. All the computers are connected to a printer.

How do I renew my library card?

Call the library at  978-456-4114, email the library at reference@harvardpubliclibrary.org or come into the library and provide current address and contact information.

How do I pay my fines?

You can visit the library to pay in person or pay your fines online under My Account.

How do I reserve a study room?

Call the Reference Desk (978-456-4114) up to 48 hours in advance. The Study Rooms have two hour limits. Please see the Meeting Room Policies at the Reference Desk for more information including questions on reserving Volunteers Hall.

How do I suspend a hold?

Suspending a hold means that you would like the system to not to fill the request for the moment. A record of your hold will be kept indefinitely while it is suspended.

Under the CWMARS Catalog Help Guides follow the instructions for managing holds in your CWMARS account.

There are also guides for searching and browsing.

Does the library have a copier and scanner?

Yes, the library has both. Our Reference staff is happy to help with using them.

Does the library have wifi?

Yes.

How do I suggest a purchase?

Email reference@harvardpubliclibrary.org with any suggestions.