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Frequently Asked Questions

How do I get a library card?

Visit the library and fill out an application with your name, address, and telephone number. You will need to provide a picture ID and proof of current address. Applicants must be at least 5 years old and a parent or guardian must co-sign the application for children under 12 years old.

More Information

How do I find the library hours/directions?

See Hours and Closings for all listed library hours.

See Directions for directions to the library.

How do I log into my account?

Choose My Account and follow the instructions. Call the library for questions on password or other information.

How do I renew my books?

Follow My Account and log-in to renew your books online or call the library.

How do I reserve a study room?

Call the Reference Desk (978-456-4114) up to 24 hours in advance. The Study Rooms have two hour limits. Please see the Meeting Room Policies at the Reference Desk for more information including questions on reserving Volunteers Hall.

Additional Questions

How do I access a computer?

Computers are available for use throughout the library and require sign-in at either the Circulation Desk or the Reference Desk. All the computers, other than the laptops, are connected to a printer.

How do I renew my library card?

Come into the library and provide current address and contact information.

How do I pay my fines?

You can visit the library to pay in person or pay your fines online under My Account.

How do I access e-materials?

Depending on your device, there are instructions to the many products offered by HPL on the Resources and Research area of the Website. Please call the Reference Desk for help with any questions.

How do I suspend a hold?

Suspending a hold means that you would like the system to not to fill the request for the moment. A record of your hold will be kept indefinitely while it is suspended.

How to Suspend a Hold

Log into your Library Account.

  1. Click on your Holds tab.
  2. Check the checkbox next to the item or items you would like to suspend your hold on. The checkbox is at the beginning of each line item in your holds screen.
  3. Choose Suspend from the dropdown list above the list of your holds.
  4. Click the Go button.

Activating your Suspended Hold

To active a Suspended Hold log into your Library Account.

  1. Click on your Holds tab.
  2. Your Suspended Holds appear at the bottom of your Holds list.
  3. Check the checkbox next to the suspended item or items you would like to Activate. The checkbox is at the beginning of each line item in your holds screen.
  4. Choose Activate from the dropdown list above the list of your holds.
  5. Click the Go button.

How do I contact a librarian?

Please call the library at 978-456-4114, email reference@harvardpubliclibrary.org or stop by the Reference Desk any time during our open hours.

Does the library have a scanner?

Yes, the library has two scanners. Our Reference staff is happy to help with using either.

Does the library have wifi?

Yes.

How do I suggest a purchase?

Email reference@harvardpubliclibrary.org with any suggestions.