GRAB & GO! Pickup

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The Harvard Public Library is happy to announce that Curbside Service will continue with the Library's new GRAB & GO!

  1. Patrons may submit requests for any Harvard owned circulating material through the following ways:

  1. If the requested materials are available on our shelves, Library staff will retrieve the items and prepare them for curbside pickup. Materials coming from other libraries may also be available, as delivery has resumed.  There may be delays, however, due to heavy volume.

  2. You will receive a notification when your Grab & Go! order is available for pickup. Please note, text and email notifications are sent when the item(s) arrives at the library. If you do not see a bag for you on a Grab & Go! table, it may not have been processed yet.  Please go to the Circulation Desk where your item(s) will be available for checkout.

  3. Materials may be picked up anytime the library is open.  On sunny days, the materials will be outside.  At nighttime and if the weather is inclement, the bags will be available for pick-up inside the library.  Your bag will have your name on it.

  4. Grab your bag and enjoy! 

Grab & Go Tutorial Videos

  • Unsure of how to place a hold in our catalog?
  • Want to learn some helpful tips on searching the catalog and requesting books, DVDs and more for Grab & Go! pick-up?

Check out our new helpful tutorial videos created by Librarian Megan. 

In our first two tutorial videos, Megan will walk you through signing into the online catalog, searching the catalog and requesting items.

Placing a Hold

  • Join Megan as she walks you through placing a hold in the catalog.

Requesting for Grab & Go!

  • Learn some helpful tips from Megan on requesting materials for Grab & Go!.

Frequently Asked Questions
If your question is not addressed here, please call the library 978-456-4114.

What is Grab & Go! pickup?

Grab & Go! pickup allows patrons to pick up library materials that have been requested by phone, email, the online request form or placed on hold in the catalog.  

When can I pick up items using Grab & Go!?

Grab & Go! is available anytime the library is open.

Who can use Grab & Go! service?

All Harvard Public Library and CW MARS cardholders in good standing can use the service. 

How long will it take for my Grab & Go! order to be ready?

We will fill your Grab & Go! orders as quickly as possible. Thank you for your patience.

How will I know when my Grab & Go! pickup order is ready?

You will be notified by a phone call, email or text notification depending on what you selected on your library account. Please note, text and email notifications are sent when the item(s) arrives at the library. If you do not see a bag for you on a Grab & Go! table, it may not have been processed yet.  Please go to the Circulation Desk where your item(s) will be available for checkout.

To change your notification type log into  My Account  https://catalog.cwmars.org/eg/opac/login

  • Click on the Account Preferences tab.
  • The second tab under the Account Preferences tab is Notification Preferences.
  • Click on the Notification Preferences tab. Under this tab, you will set up how you would like to be contacted for holds, by email, by telephone, and/or by text message. To select any or all of these options, check the checkbox next to the notification type.
  • Your default phone number will either be the one already in your account or a new one that you enter here.
  • If you select to be notified by text message and you choose the wrong mobile carrier, you will not receive a text message. Be sure to enter all ten digits of your telephone number with no spaces and no dashes between the number groups.
  • If you have open holds when you update your notification preferences, you will be prompted to update those holds.

Will I be able to pick up items that were ordered from another library?

Yes delivery service has resumed but due to volume there may be a delay in receiving items.

Can I place a hold over the phone?

Yes! You may call the library to place a hold Monday and Wednesday 10:00 – 5:00, Tuesday and Thursday 10:00 – 8:00, and Saturday 10:00 – 2:00.  Depending when you call, your order may not be ready until the next open day.

I don’t have a specific book I want to read. Can I still request books?

Yes! Please call us 978-456-4114, email reference@harvardpubliclibrary.org or fill out an Online Request Form.  Other forms available are the Children's Materials Grab & Go! Form, the Quick Pick Children's Book Bundles, the Teen Book Grab Bag, the Adult Book Grab Bag or the Research and Homework Request Form.

Let us know what:

  • Audience level of materials (Adult, Teen or Children)

  • Format of materials (Books, DVDs, Audio CDs, etc.)

  • Genres (Fiction, Mysteries, Biographies, etc.) or Topics (World War II, Cooking, Painting etc.) and

  • Quantity

you are interested in and the library staff will gather materials together for you.