Harvard Public Library Curbside Pickup


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The Harvard Public Library is happy to announce that you are now able to pick up library materials!

  1. Patrons may submit requests for any Harvard owned circulating material through the following ways:

  1. The curbside pickup times are 

    Monday 11:00 – 4:30

    Tuesday 11:00 – 8:00

    Wednesday 11:00 – 4:30

    Thursday 11:00 – 8:00

    Friday 10:00 – 2:00 

    Saturday 10:00 – 4:00

  2. If the requested materials are available on our shelves, Library staff will retrieve the items and prepare them for curbside pickup. Materials coming from other libraries may also be available, as delivery has resumed.  There may be delays, however, due to heavy volume.

  3. You will receive a phone call, email or text when your curbside order is available for pickup.

  4. All curbside pickup orders will be placed on a table outside in a paper bag.  Your bag will have your name on it.

  5. Upon arrival please pull your vehicle up to the curve in the driveway near the front door. When you are first in line, it is your turn to place materials being returned on the book cart and pick-up your bag of new materials on the table. 

    For your safety and our staff's please wear a face mask.

    Patrons and staff should also respect the need for social distancing. This may feel uncomfortable but is necessary to provide a safe, contactless pickup service. If you notice patrons at the pickup table, please remain in your vehicle until the previous patron has departed.

    Note: All circulating items have been quarantined for a minimum of 7 days but you might want to further quarantine them at home for a few days.
  6. Grab your bag and enjoy!

Safety Measures

The safety of our library’s patrons and staff is our primary concern.  When preparing your curbside pickup requests, library staff will wash hands before and after handling books and use face masks while delivering your materials to the curbside table.  For your own safety, please also wear a face mask when picking up your materials.

According to a variety of sources the best disinfectant for library materials is time.  When library materials are returned to the library, the materials are quarantined for a minimum of 7 days prior to being checked-in.

Leaving your house immediately puts you at risk.  This service is not recommended for immune compromised or at risk individuals.

Curbside Tutorial Videos

  • Unsure of how to place a hold in our catalog?
  • Want to learn some helpful tips on searching the catalog and requesting books, DVDs and more for curbside pick-up?

Check out our new helpful tutorial videos created by Librarian Megan. 

In our first two tutorial videos, Megan will walk you through signing into the online catalog, searching the catalog and requesting items.

Placing a Hold

  • Join Megan as she walks you through placing a hold in the catalog.

Requesting for Curbside

  • Learn some helpful tips from Megan on requesting materials for Curbside Pickup.

Frequently Asked Questions
If your question is not addressed here, please call the library 978-456-4114.

What is curbside pickup?

Curbside pickup allows patrons to pick up library materials that have been requested by phone, email, the online request form or placed on hold in the catalog.  The materials are picked up outside the library.  There is no access to the library. The library building remains closed to the public.

Can I return items at the curbside pickup?

The book drop is now open!  Materials may be also be returned to the book carts outside the library's front door during curbside hours, Monday and Wednesday 10:00 – 5:00, Tuesday and Thursday 10:00 – 8:00, Friday 10:00 – 2:00 and Saturday 10:00 – 4:00.  

All items will be quarantined. It may take up to a 10 days for items to be removed from your account. Overdue fines will be waived.

When can I pick up items using curbside pickup?

Curbside pickup is available Monday and Wednesday 11:00 – 4:30, Tuesday and Thursday 11:00 – 8:00, Friday 10:00 – 2:00 and Saturday 10:00 – 4:00

Who can use curbside service?

All Harvard Public Library and CW MARS cardholders in good standing can use the service. 

How long will it take for my curbside order to be ready?

To support social distancing efforts, we are operating with very limited staff. We will fill your curbside orders as quickly as possible. Thank you for your patience.

How will I know when my curbside pickup order is ready?

You will be notified by a phone call, email or text notification.

Will I be able to pick up items that were ordered from another library?

Yes delivery service has resumed but due to volume there may be a delay in receiving items.

Can I place a hold over the phone?

Yes! You may call the library to place a hold Monday and Wednesday 10:00 – 5:00, Tuesday and Thursday 10:00 – 8:00, Friday 10:00 – 2:00 and Saturday 10:00 – 4:00.  Depending when you call, your order may not be ready until the next open day.

I don’t have a specific book I want to read. Can I still request books?

Yes! Please call us 978-456-4114, email reference@harvardpubliclibrary.org or fill out an Online Request Form.  Other forms available are the Children's Materials Curbside Form, the Quick Pick Children's Book Bundles, the Teen Book Grab Bag, the Adult Book Grab Bag or the Research and Homework Request Form.

Let us know what:

  • Audience level of materials (Adult, Teen or Children)

  • Format of materials (Books, DVDs, Audio CDs, etc.)

  • Genres (Fiction, Mysteries, Biographies, etc.) or Topics (World War II, Cooking, Painting etc.) and

  • Quantity

you are interested in and the library staff will gather materials together for you. 

How do I return materials?

The book drop is now open!  Materials may be also be returned to the book carts outside the library's front door during curbside hours, Monday and Wednesday 10:00 – 5:00, Tuesday and Thursday 10:00 – 8:00, Friday 10:00 – 2:00 and Saturday 10:00 – 4:00.

Please note: To limit contamination, returned items will not be checked in for up to 10 days after we receive them. Don’t be alarmed if you see items on your account that you had returned within the past 10 days.  Overdue fines will be waived.

What steps is Harvard Public Library taking to prevent transmission of COVID-19?

The Harvard Public Library is working hard to ensure the safety of the materials we share with you. We are following professional recommendations for sanitizing and quarantine timelines. Due to those recommendations, please exercise your own judgement on whether to quarantine these items further when you return home.